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Citations per year
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Since 2020
Citations
38
18
h-index
4
3
i10-index
1
0
0
6
3
2012
2013
2014
2015
2016
2017
2018
2019
2020
2021
2022
2023
2024
2025
1
4
3
2
1
3
5
3
1
3
4
6
1
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Cicero Ferreira
Professor de gestão de negócios
Verified email at omegaconsultoria.com.br
shared services center
business process management
change management
gestão por processos
gestão da mudança
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Centros de Serviços Compartilhados: da experiência britânica às perspectivas de inovação na Gestão Pública Brasileira
C Ferreira, LP Bresciani, L Mazzali
Revista do Serviço Público 61 (4), 387-403
, 2010
20
2010
Shaping the Future of Shared Services Centers: Insights from a Delphi Study About SSC Transformation Towards 2030
C Ferreira, M Janssen
Journal of the Knowledge Economy, 1-20
, 2022
8
2022
Centros de serviços compartilhados como instrumento de gestão regional no setor público
C FERREIRA
6
2010
Factors Influencing the Performance of Shared Services Centres
C Ferreira
University of Liverpool
, 2017
4
2017
RSP Revista do Serviço Público
VS da Cruz Rios, M Cerqueira, LBN Alonso, HC Hedler, SB Castilho, ...
2010
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