| Greening the service profit chain: The impact of environmental management practices GI Kassinis, AC Soteriou Production and operations Management 12 (3), 386-403, 2003 | 529 | 2003 |
| Operations, quality, and profitability in the provision of banking services A Soteriou, SA Zenios Management science 45 (9), 1221-1238, 1999 | 466 | 1999 |
| An internal customer service quality data envelopment analysis model for bank branches AC Soteriou, Y Stavrinides The International Journal of Bank Marketing 18 (5), 246-252, 2000 | 207 | 2000 |
| Linking the customer contact model to service quality AC Soteriou, RB Chase Journal of operations management 16 (4), 495-508, 1998 | 193 | 1998 |
| Benchmarks of the efficiency of bank branches CV Zenios, SA Zenios, K Agathocleous, AC Soteriou Interfaces 29 (3), 37-51, 1999 | 161 | 1999 |
| An internal customer service quality data envelopment analysis model for bank branches AC Soteriou, Y Stavrinides International Journal of Operations & Production Management 17 (8), 780-789, 1997 | 139 | 1997 |
| Assessing production and operations management related journals: the European perspective AC Soteriou, GC Hadjinicola, K Patsia Journal of Operations Management 17 (2), 225-238, 1999 | 122 | 1999 |
| Using data envelopment analysis for costing bank products AC Soteriou, SA Zenios European Journal of Operational Research 114 (2), 234-248, 1999 | 118 | 1999 |
| Using DEA to evaluate the efficiency of secondary schools: the case of Cyprus AC Soteriou, E Karahanna, C Papanastasiou, MS Diakourakis International Journal of Educational Management 12 (2), 65-73, 1998 | 84 | 1998 |
| A robust optimization approach for improving service quality AC Soteriou, RB Chase Manufacturing & Service Operations Management 2 (3), 264-286, 2000 | 83 | 2000 |
| Factors affecting research productivity of production and operations management groups: An empirical study. GC Hadjinicola, AC Soteriou Journal Of Applied Mathematics & Decision Sciences 2006 (2), 2006 | 77 | 2006 |
| Insights into factors affecting Production and Operations Management (POM) journal evaluation V Theoharakis, C Voss, GC Hadjinicola, AC Soteriou Journal of Operations Management 25 (4), 932-955, 2007 | 74 | 2007 |
| One-sided elasticities and technical efficiency in multi-output production: A theoretical framework P Hadjicostas, AC Soteriou European Journal of Operational Research 168 (2), 425-449, 2006 | 61 | 2006 |
| A DEA framework to assess the efficiency of the software requirements capture and analysis process PD Chatzoglou, AC Soteriou Decision Sciences 30 (2), 503-531, 1999 | 58 | 1999 |
| Capacity acquisition and disposal with discrete facility sizes S Rajagopalan, AC Soteriou Management Science 40 (7), 903-917, 1994 | 57 | 1994 |
| Data envelopment analysis: an introduction and an application to bank branch performance assessment AC Soteriou, SA Zenios Modern methods for business research, 121-145, 1998 | 43 | 1998 |
| Efficiency, profitability and quality of banking services A Soteriou, SA Zenios International Journal of Bank Marketing 18 (5), 97-128, 1997 | 43 | 1997 |
| Resource allocation to improve service quality perceptions in multistage service systems AC Soteriou, GC Hadjinicola Production and Operations Management 8 (3), 221-239, 1999 | 42 | 1999 |
| Environmental and quality practices: using a video method to explore their relationship with customer satisfaction in the hotel industry GI Kassinis, AC Soteriou Operations Management Research 8, 142-156, 2015 | 38 | 2015 |
| Disentangling within-and between-country efficiency differences of bank branches AD Athanassopoulos, AC Soteriou, SA Zenios Performance of Financial Institutions; Efficiency. Innovation and Regulation …, 2000 | 32 | 2000 |
Andreas CharitouDean, School of Economics and management, University of CyprusDirección de correo verificada de ucy.ac.cy
