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Ruiying Cai
Ruiying Cai
Otros nombresRaine Cai
Washington State University, School of Hospitality Business Management, Carson College of Business
Dirección de correo verificada de wsu.edu
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Año
Developing and Validating a Service Robot Integration Willingness Scale
L Lu, R Cai, D Gursoy
International Journal of Hospitality Management 80, 36-51, 2019
7482019
Factors influencing residents’ subjective well-being at World Heritage Sites
CG Chi, R Cai, Y Li
Tourism management 63, 209-222, 2017
1542017
Effect of disruptive customer behaviors on others' overall service experience: An appraisal theory perspective
RR Cai, L Lu, D Gursoy
Tourism Management 69, 330-344, 2018
1472018
Mindset matters in purchasing online food deliveries during the pandemic: The application of construal level and regulatory focus theories
R Cai, XY Leung
International Journal of Hospitality Management 91, 2020
1442020
Developing a typology of disruptive customer behaviors: Influence of customer misbehavior on service experience of by-standing customers
D Gursoy, RR Cai, G Anaya
International Journal of Contemporary Hospitality Management 29 (9), 2341-2360, 2017
1032017
The impacts of complaint efforts on customer satisfaction and loyalty
R Cai, CGQ Chi
Service Industries Journal 38 (15-16), 1095-1115, 2018
852018
Customers’ perceived justice, emotions, direct and indirect reactions to service recovery: moderating effects of recovery efforts
R Cai, H Qu
Journal of Hospitality Marketing & Management 27 (3), 323-345, 2018
712018
How pandemic severity moderates digital food ordering risks during COVID-19: An application of prospect theory and risk perception framework.
XY Leung, R Cai
Journal of Hospitality & Tourism Management 47, 497-505, 2021
682021
Customers’ perceptions of hotel AI-enabled voice assistants: Does brand matter?
R Cai, L Cain, HH Jeon
International Journal of Contemporary Hospitality Management 34 (8), 2807-2831, 2022
672022
Building trust through a personal touch: Consumer response to service failure and recovery of home-sharing
L Lu, R Cai, C King
Journal of Business Research 117, 99-111, 2020
652020
Ghost kitchens on the rise: Effects of knowledge and perceived benefit-risk on customers’ behavioral intentions
R Cai, XY Leung, CG Chi
International Journal of Hospitality Management 101 (103110), 2022
632022
Pictures vs. reality: Roles of disconfirmation magnitude, disconfirmation sensitivity, and branding  
R Cai, CG Chi
International Journal of Hospitality Management 98 (103040), 2021
432021
A recipe for food promotion: Effects of color brightness on food evaluations and behavioral intentions
R Cai, CG Chi
International Journal of Contemporary Hospitality Management 13 (12), 3925-3947, 2020
252020
Coping strategy in hospitality internships: A mixed method approach
YC Wang, R Cai, CE Yang, H Qu
Journal of Hospitality & Tourism Education 27 (1), 10-19, 2015
222015
Artificial Intelligence: An Overview of Research Trends and Future Directions
D Gursoy, R Cai
International Journal of Contemporary Hospitality Management, 2024
182024
The effects of intragroup guanxi interaction on customers’ intentions to complain
X Xu, C Chi, R Cai, L Pan
Journal of Hospitality & Tourism Research 46 (7), 1411-1435, 2022
112022
When causal attribution meets cuisine type: How consumer power and moral identity moderate virtual kitchen patronage
X Leung, R Cai, H Zhang, B Bai
International Journal of Contemporary Hospitality Management 36 (4), 1279-1298, 2024
92024
Customers’ intention to compliment and complaint via AI-enabled platforms: A self-disclosure perspective.
R Cai, Y Wang, JJ Sun
International Journal of Hospitality Management 116 (103628), 2024
82024
Are robots stealing our jobs? Examining robot-phobia as a job stressor in the hospitality workplace
CC Chen, R Cai
International Journal of Contemporary Hospitality Management, 2024
62024
How do customers navigate perceived inappropriateness of collective emotion in group service recovery? An application of cognitive dissonance theory
X Xu, J Liu, R Cai
Tourism Management 93 (104615), 2022
62022
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