| Explaining customer satisfaction with complaint handling C Varela‐Neira, R Vázquez‐Casielles, V Iglesias International Journal of Bank Marketing 28 (2), 88-112, 2010 | 184 | 2010 |
| Exploring the relationship among servant leadership, intrinsic motivation and performance in an industrial sales setting B Bande, P Fernández-Ferrín, C Varela-Neira, C Otero-Neira Journal of Business & Industrial Marketing 31 (2), 219-231, 2016 | 182 | 2016 |
| The influence of emotions on customer's cognitive evaluations and satisfaction in a service failure and recovery context C Varela-Neira, R Vázquez-Casielles, V Iglesias-Argüelles The Service Industries Journal 28 (4), 497-512, 2008 | 169 | 2008 |
| High-performance work systems and job satisfaction: a multilevel model R García-Chas, E Neira-Fontela, C Varela-Neira Journal of Managerial Psychology 31 (2), 451-466, 2016 | 112 | 2016 |
| Co-creation and service recovery process communication: effects on satisfaction, repurchase intentions, and word of mouth R Vázquez-Casielles, V Iglesias, C Varela-Neira Service Business 11, 321-343, 2017 | 84 | 2017 |
| Supervisory servant leadership and employee’s work role performance: A multilevel mediation model C Otero-Neira, C Varela-Neira, B Bande Leadership & Organization development journal 37 (7), 860-881, 2016 | 84 | 2016 |
| The effects of customer age and recovery strategies in a service failure setting C Varela-Neira, R Vázquez-Casielles, V Iglesias Journal of Financial Services Marketing 15, 32-48, 2010 | 79 | 2010 |
| Service recovery, satisfaction and behaviour intentions: analysis of compensation and social comparison communication strategies R Vázquez-Casielles, V Iglesias, C Varela-Neira The Service Industries Journal 32 (1), 83-103, 2012 | 75 | 2012 |
| Collaborative manufacturer-distributor relationships: the role of governance, information sharing and creativity R Vázquez-Casielles, V Iglesias, C Varela-Neira Journal of Business & Industrial Marketing 28 (8), 620-637, 2013 | 53 | 2013 |
| Lack of preferential treatment: effects on dissatisfaction after a service failure C Varela‐Neira, R Vázquez‐Casielles, V Iglesias Journal of Service Management 21 (1), 45-68, 2010 | 48 | 2010 |
| Manufacturer–distributor relationships: role of relationship-specific investment and dependence types R Vázquez-Casielles, V Iglesias, C Varela-Neira Journal of Business & Industrial Marketing 32 (8), 1245-1260, 2017 | 42 | 2017 |
| Comportamiento de abandono de la relación de un cliente con la empresa en un contexto de fallo y recuperación del servicio CV Neira, RV Casielles, VI Argüelles Cuadernos de Economía y Dirección de la Empresa 12 (40), 143-169, 2009 | 40 | 2009 |
| The influence of consumer personality traits on mobile shopping intention Z Camoiras-Rodriguez, C Varela Spanish journal of marketing-ESIC 24 (3), 331-353, 2020 | 39 | 2020 |
| The effect of political skill on work role performance and intention to leave: A moderated mediation model R García-Chas, E Neira-Fontela, C Varela-Neira, E Curto-Rodríguez Journal of Leadership & Organizational Studies 26 (1), 98-110, 2019 | 39 | 2019 |
| Why didn’t it work out? The effects of attributions on the efficacy of recovery strategies V Iglesias, C Varela-Neira, R Vázquez-Casielles Journal of Service Theory and Practice 25 (6), 700-724, 2015 | 35 | 2015 |
| Intentionality attributions and humiliation: The impact on customer behavior C Varela-Neira, R Vázquez-Casielles, V Iglesias European Journal of Marketing 48 (5/6), 901-923, 2014 | 29 | 2014 |
| Características de los directivos y rendimiento exportador en las pymes españolas ML del Río Araújo, MCV Neira Esic Market 37 (125), 223-254, 2006 | 26 | 2006 |
| Comparing the explanatory capacity of three constructs in the prediction of engineers’ proficiency, adaptivity, and proactivity R García‐Chas, E Neira‐Fontela, C Varela‐Neira Human Resource Management 54 (4), 689-709, 2015 | 25 | 2015 |
| How and when a salesperson's perception of organizational politics relates to proactive performance C Varela-Neira, M del Rio Araujo, ER Sanmartín European Management Journal 36 (5), 660-670, 2018 | 19 | 2018 |
| Quality, Service Orientation Of The Employees And Ratio R/E: The Effects Of Characteristics Of The Hotels T García Garazo, L Benito Torres, C Varela Neira Revista Galega de Economía 20 (1), 2011 | 14* | 2011 |
