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Scott E. Sampson
Scott E. Sampson
Professor, Service Operations Management, Brigham Young University
Dirección de correo verificada de byu.edu - Página principal
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Foundations and implications of a proposed unified services theory
SE Sampson, CM Froehle
Production and operations management 15 (2), 329-343, 2006
11202006
New service development: areas for exploitation and exploration
LJ Menor, MV Tatikonda, SE Sampson
Journal of Operations Management 20 (2), 135-157, 2002
10562002
The performance-importance response function: Observations and implications
SE Sampson, MJ Showalter
Service Industries Journal 19 (3), 1-25, 1999
4451999
Customer‐supplier duality and bidirectional supply chains in service organizations
SE Sampson
International journal of service industry management 11 (4), 348-364, 2000
4212000
Visualizing service operations
SE Sampson
Journal of Service Research 15 (2), 182-198, 2012
3012012
The impact of customer contact on environmental initiatives for service firms
ST Foster, SE Sampson, SC Dunn
International Journal of Operations & Production Management 20 (2), 187-203, 2000
2962000
Customer roles in service supply chains and opportunities for innovation
SE Sampson, M Spring
Journal of Supply Chain Management 48 (4), 30-50, 2012
2382012
Understanding service business
SE Sampson
US: John Wiley & Sons, 2001
2022001
The unified service theory: A paradigm for service science
SE Sampson
Handbook of service science, 107-131, 2010
1582010
Local search techniques for the generalized resource constrained project scheduling problem
SE Sampson, EN Weiss
Naval Research Logistics (NRL) 40 (5), 665-675, 1993
1441993
Optimization of volunteer labor assignments
SE Sampson
Journal of Operations Management 24 (4), 363-377, 2006
1202006
Ramifications of monitoring service quality through passively solicited customer feedback
SE Sampson
Decision Sciences 27 (4), 601-622, 1996
961996
A video method for empirically studying wait-perception bias
KK Seawright, SE Sampson
Journal of Operations management 25 (5), 1055-1066, 2007
802007
Communication management using a token action log
SE Sampson
US Patent 7,010,565, 2006
782006
A strategic framework for task automation in professional services
SE Sampson
Journal of Service Research 24 (1), 122-140, 2021
772021
Gathering customer feedback via the Internet: instruments and prospects
SE Sampson
Industrial Management & Data Systems 98 (2), 71-82, 1998
761998
Electronic payment validation using Transaction Authorization Tokens
S Sampson
US Patent App. 10/671,087, 2004
722004
Class scheduling to maximize participant satisfaction
SE Sampson, JR Freeland, EN Weiss
Interfaces 25 (3), 30-41, 1995
671995
Automatic changing mode of a communication device
SE Sampson
US Patent App. 12/061,521, 2009
662009
File system management with user-definable functional attributes stored in a token action log
SE Sampson
US Patent 6,804,687, 2004
482004
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Artículos 1–20